Frequently Asked Questions
Everything you need to know about your LAMY shopping experience.
How can I track my order?
Once your order has been shipped, you will receive an email notification with a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our Returns Portal to start a request.
Which payment methods do you accept?
LAMY accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.
Are your materials sustainably sourced?
At LAMY, we prioritize ethical production. 80% of our current collection is made from organic cotton, recycled polyester, or certified sustainable fabrics.